Solidarity Healthshare

I am so sorry I signed up. Major problems with many of the claims and having to be the “go between” for my doctor and Solidarity. One example is that I am still working on a bill from two years ago that Solidarity has not paid. The reason stated was COVID and a new system change has put them (Solidarity) behind in their claims. This is not fair to my health care provider who has not been paid for services they rendered. Every month when I call Solidarity, they state that the bill “is in process” — for two years now. I have moved back to a traditional plan as this has been a stressful experience and the time and paperwork I have put into just this one claim is extensive. I would give a zero star if I could.

-0.00*

I finally canceled my solidarity after having the same ‘lack of payment’ that everyone is having. No sense in keeping Paying them as I’m now paying all the bills from last year.

They say they “have a new system” so that’s why nothing is being paid ..yet.
Not good business. All fluff.

KCEO is AM 1000 (San Diego/ Orange County) and KHJ 930 AM (L.A./O.C./I.E.) advertises this product. They BOTH should be held accountable.

I wonder if any of my bills will ever be paid!? Only 1/10 of my medical expenses were paid after more than a year. Sharing is caring eh?

No hate the folks on the phone are real sweet.

The false hope and climbing out of added DEBT are not sweet at all

CANCEL NOW.

We became members in mid 2022, though we should have read reviews prior to joining. Our experience echo’s many of the comments here posted. We have faithfully paid the monthly contribution, and have had no major medical events apart from typical check-ups – that is only well-child visits, which in theory are shared 100% by Solidarity. These have built up in a queue (we have several young children), and have not been processed. A label like “new” on bills that are 6 months old is odd, to say the least. I contacted Solidarity many times to ask about when they will be processed and get the old “120 (business?) day answer”, even though these are well over 120 days old. I am skeptical that these will ever be processed (let alone paid – they are different things). At this point we would likely be better having not had Solidarity and paid out of pocket. The only bills that Solidarity has processed for us have been ones they can deny sharing due to timely filing (which I have no problem with – there has to be a time limit somewhere), but if they have processed those why have they not processed others? It seems a double standard to hold users to a time limit, while they will not hold themselves to one.
I was extremely excited to join, but I am disappointed in the service. The processing time alone makes this service untenable. If you are interested in health shares, Do not join this one.

I was with solidarity for two years. It was a headache getting bills paid and so stressful. They would barter cost with the medical offices I used and then pay what they wanted. Six or eight months even a year or more later I would get a bill for something I had no idea what I owed. I was constantly owing money plus paying my monthly premium. I went back to marketplace just because it’s simpler and actually more affordable. I do not recommend solidarity. I think there are other healthshare programs that are better. Ones that don’t pretend to be an insurance company. Avoid the headache and the stress of getting your bills paid. Because that’s what solidarity will do. It was awful. I’m still paying for a mammogram. I got two years ago because they wouldn’t pay it.

Do not join this healthshare. They pay nothing. We just got stock with $19000 becuase there determination was that we were overcharged. They paid $2000 of a $21000 bill. It took six months for them to consider it in the first place becuase you have to provide a bunch of supporting documents.

Worst experience ever

If all the other reviews weren’t clear enough let me tell you: DO NOT USE SOLIDARITY. If you are with Solidarity, GET OFF THEIR COVERAGE NOW.

To reiterate what everyone else is saying they make you gather all the medical bill information, they go radio silent, deny claims, and do everything in their power NOT TO REIMBURSE YOU.

My dad died of glioblastoma last year. Before he died, the hospital treated Solidarity like self-pay. Solidarity wouldn’t pay for his radiation up front so he had to pay for $120,000, let me repeat that $120,000!!!, of his own money to pay for radiation.

Since then, I’ve had to gather all of the medical codes (which was a Herculean effort), submit them, have them rejected, gather more information, submit them again only to find out that their “Submit a Medical Need” page on their website where you submit reimbursement requests ISN’T THE RIGHT PLACE TO SEEK REIMBURSEMENT!!! WHAT?!?? Then why on earth do you have a site that tells you to seek reimbursement when that’s not the place to seek reimbursement?!? It’s almost as if it’s intended to deceive you and send you to a dead end.

I finally got a hold of the right email address, submitted the claim, and then had it rejected AGAIN because by the time I actually got there, they claimed I was past the 90 day reimbursement window. I had to submit an appeal, heard nothing back for two months, and then came the excuses. “Oh, we had a new system. We tried three different times and it didn’t work.” “Oh, our team shrank and we don’t have the capacity.” Or most times, they simply wouldn’t respond.

Six months after the appeals process they finally claimed it had been approved AFTER THEY CALLED THE FACILITY AND CONFIRMED THE INFORMATION I HAD ALREADY PROVIDED!!! WHY?!? Why did you send me through that bureaucratic nightmare gathering the information you wanted if you could just pick up the phone and do it yourself?!?

Since then I’ve followed up every week on when we’ll receive our reimbursement check and each time it’s a different story. First it was 40 days, then a week later it was 5-7 weeks out, then the same person who committed to 5-7 weeks tells me there’s no guaranteed timeline. I told them I would write a bad review on this site if they didn’t give me a confirmation in one week. They didn’t so here I am.

Ultimately, I think it comes down to money. They don’t have any. They’re constantly robbing Peter to pay Paul. So they just delay, delay, delay, and delay until you give up. The fewer people making reimbursement requests means they can fulfill other people’s claims who are relentless like me.

I am not giving up on getting reimbursed. It’s bad enough my dad had to suffer like he did but refusing to reimburse us for $120,000 (not even including all the other money we paid for out of pocket but just gave up on) is just salt in the wound. I’m getting an attorney and filing suit to make sure I get paid back.

Solidarity is awful. Don’t use them. Tell your friends and family not to use them. I cannot express how angry I am at this organization.

0 stars. This is an unethical scam of a company. I am waiting to be reimbursed hundreds of dollars for over 3 years! And they are horrible about paying providers directly, around 12 months or more. Be prepared for major HIPAA violations as well. I have spent hours on the phone with them trying to get my money and my providers paid, every time I get excuses why they can’t pay. When I demand that they pay me immediately they say that they can’t jump me ahead of some else in the “waiting for reimbursement “ queue. So, my next question was “how do you get in the queue?” Answer, “in the order claims are received “. So I’ve been waiting 3 years, so I pointed out that that must mean there are others before me that have been waiting longer. Their reply “oh, you must have misunderstood what I said”. Nope. I didn’t. I want my money.
*If you have been a victim of a HIPAA violation you can file a complaint with the department of health and human services.

If I could leave zero stars, I would. This has been the worst experience with health insurance I have ever had the displeasure of dealing with.

First of all, YOU will need to make sure you track ALL of your medical bills to make sure they are paid, and paid on time. There is no organization in their member portal as far as dates of service, amount paid or remaining on your annual unshared about, or how long a bill has been pending. They also don’t communicate with you if they won’t pay a bill because they require a pre-auth for a service; you will find out when the bill is sent to collections and after you’ve spent a bunch of your time calling everyone to find out why it hasn’t been paid.

In addition, you will probably get collections calls for bills they don’t pay on time. I even had one medical bill that I did not owe on, go into my credit report because they took so long to pay it.

Furthermore, they will not reimburse you for medical visits you request reimbursement for, if you submit them later than 3 months from the DOS, even though they never pay your medical bills within 3 months. They don’t care if you were dealing with serious illness, if it’s past 3 months, they won’t reimburse you. Oh, and meanwhile, you may still be waiting for a reimbursement submitted in Nov. 2021 (within the 3 month requirement)(it is March of 2023 now).

You can also call 3 times with the same question, and get 3 different answers from different representatives.

Oh, and if you want to know what you still owe on your deductible (AUA), they can’t tell you and say you need to go calculate it yourself by manually finding all the estimates of sharing (papers they mail you showing how much of each medical bill was covered, or not- not addressed in any kind of ordered manner, btw. You might get one from August and another from December and nothing for months for a visit in October).

When you go back to ask about reimbursement requests, or appeal their refusal to reimburse thousands of eligible expenses, they will tell you that’s too bad, they were late, or, that they lost them all together. So they want you to resubmit them the same way you submitted them in the first place, which means they will be processed and denied AGAIN for untimely submission because it’s even later now than it was when I submitted them in the first place. They have “lost” a number of my bills, even though some of them were submitted on the SAME RECEIPT.

Their internal communication, processes, and overall training structure is so messed up. I am ashamed that they call themselves a Catholic organization. I will NEVER go back and will walk anyone who asks to stay far away.

Solidarity is a trash company. I am working their job essentially by going to great lengths to hopefully get my bills processed. And I highly doubt they will get processed in time. I will be switching healthshares as soon as possible. I have had nothing but a horrible experience with them. So much confusion and frustration. I do not think they know what they are doing. Do not become a member.

This company is a scam. They make it so difficult to file claims their end game is to hope the consumer gives up so they don’t process your claims to pay you. Also, if you do get lucky and get a claim processed after a year then you have to wait until they have the funds from members paying their monthly dues to pay you. They don’t have the funds to cut you a check whenever it’s processed and accepted. Such a scam and not what I signed up for. There is a disclaimer they are not obligated to pay or reimburse you at all!! The worst company I have dealth with. Even when you provide them with all the info they kick it back out again saying you didn’t and you have to go get the info again. They don’t have any way to look up info and their claim is they didn’t get it. So you end up doing it multiple times. Again, the end game is to hope you just give up. I have spoken to dozens of reps, you can’t even speak to the same one, I have spoken to the manager Tracy. She calims it’s not her job to help you it’s her job to manage the customer service reps. It’s not her job to talk to you over the phone to help you. Even made a claim she was going to put in the notes I wasn’t allowed to call back in again to get help to rectify my claims. Every rep I have talked to tells you different answers every time. They can’t find claims you have sent in or paperwork you’ve sent in. They don’t know what they are talking about. It’s the worst process and you go around in circles. Everytime you call it’s an hour plus on the phone. Do yourself a favor don’t use them. Just don’t. I paid for everything out of pocket cash thinking it would make it easier for them to reimburse me. NOPE!! Scam and fraud! Not Christian people and not a Christian company.

I was really excited to join this healthshare and have insurance for my family. After the initial bumps in the road with a new company, we patiently waited for their processes to get better. The hold times on the phone can be hours, they will not pay your bills until they are sent to the creditors, and if you pay the bill and wait to be reimbursed, you could be waiting for years. The hours I have spent trying to call an reconcile my bills has been extreme!
We have since cancelled our membership with them after 3 years. Look elsewhere for a good healthshare program.

I would give zero stars if I could. I have nothing new to add to what as been already said by other 1 star reviewers. Stay away from Solidarity because your bills will not be paid and you end up sponsoring Solidarity and paying your bills by yourself. That’s a total hoax and it’s very dangerous because it keeps you under impression that you have coverage until you find our that you don’t and are faced with your medical bills.

There is something really fishy and concerning going on with Solidarity. Buyer BEWARE! Please listen to these reviews.

I have had 4 bills recently applied to my unshared amount even though we reached our $3,000 unshared amount in July. They have completed 2 audits for me. The first one was actually, if you can believe it, an incorrect audit (!!!) and just a downloaded spreadsheet. No work was done to actually verify that what was written was correct. Finally, on Jan 4 a real Audit was done and I was assured that the remaining 3 bills were going to be expedited and reprocessed. This evening I opened up the portal and one of the bills that was applied to the AUA in error and was supposed to be reprocessed has a note saying “Emily – your bill is “eligible” for sharing. An amount of ($0.00) will be published for sharing among the Solidarity HealthShare members. Explanation of Sharing is not yet available.” $0.00!!!! Either there is a huge breakdown in communication among the employees at Solidarity, or they simply do not have the funds to cover the bills they admit are eligible for sharing.

We are in collections on a number of bills waiting for Solidarity to do the right thing in a timely manner.

Things that have made Solidarity unmanageable after 4 years as active paying members:

1. I have taken on a part-time job as a member just tracking down medical billing codes. Waiting on hold with providers, billing offices, and solidarity themselves. Countless hours have been spent on figuring out the correct billing codes, which is annoying and extremely stressful for a working mom. When I am home with my kids I’m holed up in my room on the phone while they are sitting in front of the TV. It makes me feel like garbage.

2. As shown above you can spend hundreds of minutes on the phone with a representative (who are mostly kind) and hang up thinking “OK. They’ve got everything they need and things are going to be resolved.” But nothing is ACTUALLY resolved. No bills were actually paid. No Checks were actually written, signed and sent. No providers were actually contacted. And then a week later you find out that things are as if that conversation never actually happened.

3. If a need is denied you don’t know about it until you get your Explanation of Sharing 120 business days (6mo) after you submitted it. For the life of me I don’t know why they couldn’t call you and say “Hey, we see you submitted a bill. We’re missing a code. Could you get that for us so we can continue to determine eligibility?” To make members wait for 6 mo. just to find out they need to get the code, and then resubmit means all those bills are 6mo+ late and sitting in collections.

My primary care physician is a very lovely catholic man. He recently told me that he thinks Solidarity is worse than insurance, and sadly I have to agree. Either they are laughably incompetent or some kind of crazy Ponzi scheme.

DISASTROUS COMPANY. DO NOT USE. Zero stars. Just cancelled our program after a couple years, and a horrible stressful maternity experience with Solidarity.
Things I didn’t know when I signed up for this program which sounded like a great option and similar to insurance per what they “share into”:

-Members must become experts in medical coding. It becomes a part time job tracking down medical codes, tax IDs, and unraveling complex billing trails in order to submit needs according to Solidarity’s rules .

– If a need is submitted and deemed by them “information is missing” (such as a code,) the need disappears from your portal without you knowing it was denied for missing information. They don’t tell you.

-You have to constantly follow up to see if your needs uploaded, we’re denied or were processed correctly. You have to do their job for them.

-Reimbursement times are extremely long. So hopefully you can afford to pay medical bills up front as self pay, or have them on your credit card for over a year.

-Needs that qualify for reimbursement , and are properly submitted, can take months to years to be “paid”.

– Many if not most providers don’t recognize Solidarity, and won’t bill them directly, so members start getting collections letters from providers. Also because of long reimbursement times.

-Very few reps seem to actually know what’s going on. Most are sweet but clueless . I had one rep in this entire experience explain things professionally , succinctly, and actually get urgent action items taken care of.

-Very hard to contact anyone for help. Phone lines , see above. Email, slow turnaround response time. They often don’t follow up.

– Their system glitches ,and you have to request an audit on your account in order for them to reprocess your needs, which takes weeks to months

I could go on and on. I experienced so much stress, frustration, panic because of Solidarity’s ineptitude. It starts to feel like a scam.

End of succinct review.

more details for whomever might be interested:
Maternity experience was a disaster. If a friend hadnt personally emailed me a form and told me to contact the rep, I would never have been connected to the maternity rep since despite me submitting “pre notes” they never contacted me to discuss pregnancy billing. The one maternity rep has extremely slow turnaround contact time, does not provide clear information about how to proceed with providers for the pregnancy. I personally skipped half my maternity visits because the billing was so extremely stressful and I always had to pay for everything up front with Joe guarantee Solidarity would reimburse me in timely fashion.

The delivery billing experience was atrocious… Solidarity expected me to negotiate the estimate, receive a prepayment from them and somehow prepay for my delivery in order to lock in a discount. The money they sent to prepay the Delivery didn’t clear into our account til after the baby was born . And not surprisingly, there was no way to pre pay for the delivery when I showed up in labor at the hospital. Seriously? Shortly after baby born , and only because I contacted her first for guidance on paying delivery bill, Solodarity maternity rep called me frantically telling me to call hospital right away to try and make a payment to lock in savings on the delivery. So here I was in extremely tenuous health post partum on the phone doing hospital billing and dealing with an extremely disfuctional Solidarity rep. Furthermore, since my hospital bill was LESS than the estimate (yay I saved Solidarity money! Aren’t they glad?) I had prepayment $ left over. Solidarity required me to run around and get a cashier’s check and send back the money to them by certified mail etc. Absolute freaking headache for someone in tenuous post partum health

Here’s the real kicker. When I finally collected and coded all my delivery bills for and the baby (which takes Hours… ) And submitted everything with all the proper codes and IDs…. Solidarity “had a glitch” which reset our “annual unshared amount” and so in their system none of my needs were eligible for reimbursement. More hours spent on phone getting different stories from each rep I speak to. I had to resubmit some bills, request an audit of my account, follow up and re-request the Audit..and still no word from that maternity rep by the way. And providers are trying to send me to collections so I’m now making payments to them directly even though solodarity assured me they would be paying those providers directly.

ABSOLUTE DISASTER. DO NOT USE SOLIDARITY.

Being with solidarity is super-stressful and not worth it. I knew I’d meet my deductible this past year because of maternity expenses* so I submitted every receipt for re-imbursement over the course of the year. That is a hassle in itself since most itemized receipts don’t include every.single.thing. solidarity wants on them. Recently a bill for my newborn was processed as “uneligible” because “there is not enough information to process” it…. It is for the PKU test and the bill didn’t have the codes on it. but it did have a note from my midwife saying “please contact me with any questions”!!!!! why couldn’t the processing dept just call her and ask for the codes??? and two other bills were “ineligible” because I submitted them 96 days after the date of service and it turns out the “timely filing” has a 90 day max. Yet solidarity has up to 180 (business?) days to process the re-imbursement requests, which equates to 9 months!!! i emailed and asked for an exemption because i didn’t know about the 90 day “timely filing” and because those bills were only 6 days “late” and they told me “no.” they are definitely not interested in taking care of their members or offering good customer service. i really want to switch to a different healthshare (we were with medi-share for several years and had a great experience there) but we have multiple re-imbursement requests waiting to be processed and if we are no longer members i have my doubts that they will process them.
*my midwife required payment in full by 36 weeks, but solidarity wouldn’t allow me to file the receipt until after the baby was born, which left us having to pay $4500 out of pocket and wait weeks to submit the paperwork

I would give zero stars if it wasn’t for Solidarity’s Christian mission and phone answering staff. Disappointed in the turnaround time for getting bills paid. On 2 occasions I received collections notices due to the amount of time it took for Solidarity to pay my providers. When I called Solidarity about these collections notices they put the bill in hurry status, yet it still took another 6-8 weeks for the providers to receive payment. This plan requires a lot of leg work on the customers part. if the bills submitted by the provider don’t have every detail required by Solidarity, it is the customer’s responsibility to obtain all the correct documents. Also, when I picked up benefits at my job and needed to cancel my plan with Solidarity, I had to pay for an additional 2 months with Solidarity. Apparently that’s their policy. Major rip off!!

Worse than useless. We gave them $600 a month for our family of six and almost never got anything back even after we met our annual unshared amount. They have all these ridiculous qualifications on every bill like it has to have a diagnostic code and a procedure code, and it seemed like no bill from a doctor’s office ever had all of the required information on it, even if we requested an itemized statement, so conveniently Solidarity almost never had to reimburse us for anything. When they do reimburse, it takes about a year to get any money out of them. They also do not pay for things that are pretty standard – for instance, they say they pay for routine immunizations, but they don’t pay for the administration of the immunizations, so our family was left with a $50 cost per shot because solidarity wouldn’t pay for the nurse to put the shot in our arms. How it was supposed to get there without a nurse, I have no idea.
We were so very disappointed as we looked forward to having a Catholic health share that would align with our values. We have given up and are getting traditional insurance through an employer now. Traditional insurance maybe annoying and difficult to deal with, but at least there is someone to hold them accountable. There is no one to hold solidarity accountable, and in the fine print, they clearly tell you that you’re responsible for your own medical bills and they actually have no responsibility to pay anything for you. Their patient portal is impossible to use and doesn’t show you the bills that you have in process or whether they have checked over the bills or what is missing from the bills, such as diagnostic or procedure codes. To find that information, you have to call and wait an hour on hold, and then one representative may give you completely different information than another representative. If you make it your full-time job to jump through all their hoops and wait on hold for hours with them, maybe you would actually get money out of them, but my husband and I have full-time jobs and four kids so we don’t have time to do all of that…which Solidarity probably knows about most of their customers, and takes advantage of. I don’t know what they do with the $600 that they get from every family every month, but serving their customers isn’t one of the things they offer.

Our family had the best of intentions for this healthshare partnership. I strongly advise Christians families to search for alternative options. The wait times are unpredictable and the operations are poor. The organization is not competent and, as a family, it is not possible to depend on this organization.

I had Solidarity for about two years. We are a family that doesn’t go to doctors much except for wellness visits and the occasional urgent care stop. SO it took us some time to figure out Solidarity doesn’t like to pay bills. I’m writing this in Dec of 2022 and still have bills in collections from june of 2021. Bills that range from $250 to $465, so not much at all. When i call the care team they can’t give out info, like time lines of when this will be paid, just generic couple liners of info. this goes the same for mangaers. The final straw is the wellness visit they said they didn’t receive until several months out from my doctor so they can’t pay it. I’m tired of paying into this scam and getting sent to collections. They have never paid a bill that was their responsibility. They will promise everything when signing up but will only deliver collection letters.

Do not choose this company….
It all sounds great when you sign up, but just wait till it comes t8me for them to pay or even reimburse you because you had to pay because many billing dept will no longer work with them.
We still have bills from august 2021 unpaid, and we paid for all other visits….and have received NOTHING. If they can’t pay for a wellness exam , good luck on a real illness.
Multiple calls ….and the same answer”, it’s in process”…..for over a year?
This it the worst company I have ever dealt with, in my life…..

Please save yourselves and find another company.

If I could leave a negative star review I would. This company is a black hole. Pretending to be a Christian organization cheating the rest of the providers and members is their best attribute.
They are the absolute worst company to deal with. We have had two doctors visits this year and two last year. ALl well person checks with labs that are supposed to be covered. They have given a 9-12 month run around and then finally repriced a new doctor visit that my wife spent 45 min with the doctor and repriced that for us to $52 none of which they paid and we owe $52. That is this year. Last year it was my turn. I had the same experience collecting codes from the doctors office, submitting and calling every month for over 6 months. That’s fraud as far as I can see. That would be far less than Medicare or even Medicaid would pay on a level 3 or 4 office visit. To make matters worse my wife has spent no less than 20 hours on the phone with solidarity. They will say it’s in batch or in que to be shared only to find out two months later that they really aren’t going to do anything. She has talked to the office administrator of this practice explaining as well as lab corp who has now sent us to collections. But solidarity says oh don’t worry we have a great relationship with lab corp. they won’t report you to the credit bureau.
This company should be investigated.
Oh and on another note I am a provider myself. Our personal experience is not alone. They are routinely 6-12 months before they pay and when they do it’s always some discounted number that they have made up. Nothing even close to fair market value.
I couldn’t not recommend an entity more.

If I could leave a negative review for Solidarity, I would. I have been begging my husband to change back to regular health insurance, despite the increased monthly fees.

I was so hopeful when we found them back in 2019. We began paying into Solidarity, and after my husband lost his job in Aug 2020 (pandemic cuts,) we were grateful to have established ourselves with them when COBRA stopped at the end of the year.

But their reimbursement has gone from bad to worse.

At first, I just thought I didn’t understand how things were supposed to be submitted. Over time and countless phone calls, I came to realize that it wasn’t really that complicated and I wasn’t submitting bills incorrectly. Solidarity just wasn’t paying the bills as they claimed they would!!

The real kicker was when I called about a bill that was massively overdue, for which we received a collections notice, and was told, (condescendingly at that,) that they had 180 business days to pay. ONE HUNDRED AND EIGHTY. BUSINESS DAYS. Like, WHAT?

Every provider I have had to call (repeatedly) to assure them that our bills were being processes by Solidarity has been SO disgusted with Solidarity. They wait forever to pay. And it makes US look bad!

I was told to let my bills go to collections and then submit the collections notices to “get them expedited.” HOW is that a reasonable strategy?!?!

I am so over Solidarity. I wanted so badly to support them, but I feel so betrayed.

1) My wife spends 1-3 hours a week on the phone with Solidarity trying to get things paid.

2) If, and that’s a big IF, they do pay, be prepared to wait over 12 months for payment. You therefore need to be prepared to pay thousands of dollars for large expenses to avoid collections, and then pray Solidarity will satisfy its obligations, which it likely will not.

3) It arbitrarily refuses to share into things if it says the hospital/doctor charged too much, leaving you with the bill… but will provide not support or guidance on how to deal with the hospital.

4) They say they will notify you if anything is missing from claims you upload so that it can get promptly corrected; instead they will wait 6 months or more and let you know that the claim is rejected, and they will not provide a reason.

5) Processes and policies are constantly changing. Staff is wildly condescending when you aren’t up to speed on the new set of internal processes that they do not inform you about.

At best, Solidarity is negligently managed and inept. At worst, it’s a scam and needs to be investigated.

I am extremely disappointed with my experience with Solidarity Health Share. It has been the biggest waste of money! I pay $250 per month. I have been using them for about 1 year and I have yet to be reimbursed for bills I submitted almost a year ago. Every time I call they say they are missing information, I provide the exact information requested and ask if they need anything else, they say no. I call back in a month to repeat the same process. It’s SO frustrating. I feel like I being scammed. I had a coworker use Solidarity as well and she got sent to collections because they waited so long to pay the bill. When you do call, the representative I’ve worked with to discuss billing is EXTREMELY rude and will talk to you like you’re stupid. She has zero patience and is not helpful at all. Solidarity will steal your money and not pay for anything. Stay away!!!

If I could leave 0 stars I would. I have 4 children. Still waiting over a year for them to pay for 3/4 well visits. Visits they agree they would and should pay. One in June and 2 in July 2021. They paid my daughters from October 2021 but not the other 3. I have called monthly since June to see where these bills were at in the processing. I was told they escalated it in June and that would be 45 business days. They called the pediatrician in July to say they were paying it. In August, I was told the checks are in the mail. It is now September and I am still getting bills from the pediatrician. It does not take 22 days to mail a check. It was 22 days since they said it was in the mail. It has been over 400 days since the original bills. I have to call again to see what is going on. There is no supervisor to discuss these issues with. It is always a different person each time I call and a different story. They say they changed software in 2020 and again in 2021. I had problems in 2020 with them paying bills but none that lasted this long. Stay away from Solidarity.

If I could give less stars at this point, I would. I have been with Solidarity for over four years now.
I have never been late with a payment. It started out as a great experience and they covered all my bills. Starting in late 2019 early 2020 that’s when it started to rapidly decline but I still hung in there. I hadn’t had a lot of doctor visits so I really didn’t have serious concerns.
Fast forward to 2021 and the pandemic. I had an emergency room visit and some well care appointments and NONE OF MY BILLS going forward since April of 2021 have been paid.
I have been making my monthly dues payment of a little over $300 per month for myself alone.
I have made countless calls, sent letters, but to no avail. They reply to me with cut and pasted replies saying they are processing bills at 120 days past receipt… when I replied and said my bills are 365 + days past receipt they literally don’t know what to say. Crickets.

I need my bills paid. At this point, I’m terribly afraid if I get sick or need to go to the hospital, I’ll be in serious debt due to the negligence of this company.
Being a Catholic company I feel they have so much more to answer for. I have asked to speak to those with real authority in the company but they hide behind their telephone reps and you can’t get any help.
You’re told to be patient.
I said to the young man on the phone, if I stopped paying my dues and said, “Be patient – I am 120 days out from being able to pay my dues, what would you tell me?”
He said, “We would cancel your membership.”
So I am paying $311 dollars per month to have none of my medical bills shared into.

I also found this:

https://www.pillarcatholic.com/solidarity-healthshare-under-fire/

This didn’t make me feel much better.

If anyone knows of a way they can help me, I would greatly appreciate it… but if you’re looking for a good health share, this isn’t it. 🙁

If you value your mental health, time, sanity, and money do not go with Solidarity Healthshare. Your bills will get sucked into their vacuum of disorganized chaos with 0 communication on their status without relentless hounding of their customer service. Even if you do submit bills with the absurd amount of specific requirements, you can still get wildly inaccurate reimbursements or they may just not show up on your portal at all. If you make a single mistake on any bills they will process with no notifications and be rejected, leaving you to sit months longer with no reimbursement. For over 2 years we struggled with this and it’s always blamed on “software updates” and we often would get conflicting answers over email and over phone.

In speaking with a manger they tried to claim it was a lack of training on my part, and while that could be partially true, it doesn’t explain the severe disorganization, conflicting answers, rudeness and general un-helpfulness of their staff. Sheer incompetence. Avoid this institution like the plague. I am proud to be responsible for multiple other members canceling from this organization, and one of our friends was even tricked into losing their coverage and was then stuck with a huge medical cost out of pocket.

Not to mention the company is now being looked into for fraud, so that’s cool.
https://www.pillarcatholic.com/p/solidarity-healthshare-under-fire

I have not had Solidarity healthshare for over a year. I left them for Christian healthshare ministry because of a terrible experience that seems very common. I had a baby in 2019 and it was over a year before they paid any of my bills. Every time I called I was told a different thing by a different representative. When they finally did pay my bills, they paid the providers directly but several of the bills were in collections. Even though I have not been with them for over a year, I still receive notifications from debt collectors and my credit score has been affected. This is a very disorganized and frustrating company to work with.

As a provider, I would highly recommend that NO ONE ever join Solidarity. They have not paid our practice for claims from over a year ago, their customer service is piss poor (gives you the same answer in a sweet voice, acting like you’re the one who is being ridiculous for inquiring why claims are not paying), and leave their members out to dry. They cannot be trusted and they should be embarrassed for their performance on both the provider and customer side. Members, they will take your money but will not pay your doctors, so you’ll end up paying way more than you would with a regular insurance provider. STAY AWAY!!!!

Absolutely HORRIBLE. I could go on and on about how many times we had to sit on the phone talking for hours to clueless customer service reps, resubmit bills, pay them ourselves, and make calls to hospitals and collection agencies. And the hilarious thing is – we got out last fall and are STILL getting bills from a YEAR ago because they finally have made it through Solidarity’s “system.” And of course, we have to pay the bills in full because Solidarity is not sure when they will mail the check out.

And here’s the cake topper: we are still getting mail saying they processed our bills from dates of service after we ended our membership. Aka they have no idea who is even a paid member.

STAY FAR AWAY.

Like almost everyone else here, My family has had a horrible experience with Solidarity. Don’t ever join them! My little son was born last year with a rare genetic condition. 5 months of Nicu, multiple surgeries, 14 different specialists and Solidarity are not a mix that anyone wants to experience. They recommended we “get Medicaid as it would be better for their ministry.” We are waiting on them to pay thousands and thousands of dollars. I have spent so many days of my life on the phone with this horrible company. Don’t ever join them!

I joined Solidarity to help save in health care costs. I was told at the time of joining that each member receives a complementary visit to a wellness provider each year and to submit paperwork to receive compensation. I submitted paperwork in September 2021 and heard nothing back. I called in several times and was told they were “behind on processing” and it would be completed because they were within the window of time. A couple of months go by and I call in to follow up as I’d not heard anything back or received the compensation for what I paid. When I called they said they needed diagnostic codes. BUT NO ONE TOLD ME THEY NEEDED THEM. I got them and called in and was told I was good to go and it would be processed. Called again when no money came. Told they needed different ones. NO ONE TOLD ME THAT IT WAS NEEDED. Got the new codes and when I gave them to the rep was told I was good to go and should receive money soon. Nothing. Called in again and was told now they needed procedural codes. Got them and called in. Same song and dance. When no money came, I called again BY THIS TIME I’VE SPENT HOURS OF TIME on calls etc. They said they needed different procedure codes. I got them and was told it was good to go and they’d expedite it. NOTHING. Just called just now and they said there is an error and the rep fixed it and just sent it back to billing to be paid out. AGAIN I AM NEVER TOLD THERE IS A PROBLEM. IT IS JUNE OF 2022 (9 MONTHS LATER!!!!) and I have no trust these folks will pay me the $669 they promised. Please help!

Wish I could give a zero. To date, not a penny paid 1 year out on ER bills. We are now in collections. They request same info, over and over regardless if you submitted it. They claim not to get info, even after you forward the original emails ones. They often can’t find your account. They change the required email depending on who you talk with. The Solidarity customer service I spoke with today, when I pointed out the bad reviews over the last 2 years said, “Oh, those are people are just mad” & “I don’t reads those. Not my job” Well, yes, Solidarity, collection agencies can ruin your credit, and maybe customer services is not your skill set.

If you enjoy waiting half a year to get your money back, then Solidarity is the place for you! The employees I have dealt with have been pleasant for the most part, but the amount of time that it takes to be reimbursed should be illegal. This in addition to the fact that we apparently lack information on virtually every emailed receipt, but we never get informed about it. Upon reading the reviews below, I consider me and my wife lucky that we had a little bit of a nest egg saved up or else we would be in serious financial trouble. Quite honestly, I am impressed. It fascinates me that a company can be this dysfunctional and continue to exist.

DO NOT EVER sign up for this program. They have left us in total financial ruin and we are scrambling to get medical bills covered. They did ok for a little bit but they are not honest and care nothing for the families under their program. We will be cancelling our membership and picking up the pieces very soon.

Looks like they run out of money or something. I have been happy with them in the past, but in the last year they completely stopped paying out for the bills. I have $7,000 in medical bills and have been waiting for a reimbursement for a year now, while still paying my membership every month. They admit that their typical time to reimburse is 6 months, but they don’t even fulfil that promise. DO NOT SIGN UP!

An absolute nightmare. We loved the idea of joining a Catholic healthshare that was an alternative to health insurance. Solidarity is the gold standard of a bureaucratic mess. They are untimely, unorganized, and even disrespectful at times. STAY AWAY. Your bills won’t be paid for months and months if they’re ever paid. They’ve left us in a place of financial hardship because they continue to claim we haven’t submitted bills which we have paper record of submitting. An awful experience.

Solidarity has been a nightmare! They do not pay your medical expenses and frustrate the providers. Due to their lack of attention to the needs of the members you suffer big time. We are now in collections and credit is being ruined. Stay away from Solidarity Health!

We’ve been contributing members since 2018 and have been trying to get a substantial, life changing medical bill paid by Solidarity since 2020. They’ve either ignored us or given us the run around every step of the way. The bill is now accruing interest in collections and Solidarity still can’t figure out how to pay it.

I have been a member since 2017. My experience is about the same as all the other 1 star reviewers’. Never had any health issues until I had a fall in July 2021. Broker ribs, torn rotator cuff. Expensive bills. It has been nothing but headaches with Solidarity ever since. Several times a month I get bills from healthcare providers, I have to send them all to AMPS, the 3rd party who negotiates the bills. Healthcare providers constantly threatening to put me into collections. No response from Solidarity. AMPS does their best, but this is a sh*t show at best. Do not use Solidarity. I finally got a job with insurance coverage, so I am done with Solidarity next month. AN ANSWER TO PRAYERS. This is the antithesis of a Christian/Catholic organization.

No you don’t. I see you have your reviews turned off??? Probably because if you had them on you would have only bad reviews. You are a scam how steals money from families. You don’t pay bills in a timely manner and leave your so called valued customers to have their medical bills go to collections and be blacklisted by their doctors. YOU SUCK

We joined Solidarity 5 years ago because regular health insurance had become too expensive. I was Catholic and stupidly believed their claims. They were always slow to pay but eventually came around. In 2019 and 2020 I began to see a slowdown in response time due to “updates to their system”. In Sept and Oct 2020 both my husband and I came into some real medical bills. I submitted bills as quickly as I got them. Bills less than $200 were paid because the submission process was so tedious. The bills I submitted totaled about $20,000. By January I was receiving 2nd notices and although I had emails proving submission to their portal, only a few bills were actually on the portal. Thus began many long phone calls and emails. I submitted bills over and over because “they never received them” etc. I was told everything was being processed for payment. By March we were faced with collection. Solidarity told me to pay the bills myself which I did. They had done nothing to lower the bills or even communicated with the providers in any way. I provided them with proof of payment and was told the bills were in processing. In May, we closed our account. I was told they would “expedite” my reimbursements and the bills were in processing, Then in June, I found out that they had submitted “adjusted” payments to the providers even though we had already paid all bills in full ourselves and proof of payment was submitted in March. So then I had to wait for refunds from the providers before Solidarity would reimburse the balances paid, once again asking for proof of bills and payments which I had already emailed 4 and 5 times. In July we finally got some of what we had paid out. A little more trickles in from time to time. But it is now Feb and we are still owed about $4,000 and they have effectively quit responding to our emails. In Dec I filed a complaint with BBB only to get told the bills are in processing for 120 days which I have heard for over a year. I WRITE THIS ONLY TO PREVENT THIS SORT OF THING HAPPENING TO ANYONE ELSE. WE HAD THE MONEY TO PAY – SO MANY DON’T. SOLIDARITY IS A SCAM OR A FRAUD OR COMPLETELY INCOMPETENT. THEY NEED TO BE SHUT DOWN AND THEIR OWNERS SENT TO JAIL. THERE IS NOTHING CHRISTIAN ABOUT THEM. EVERY EMAIL IS A LIE AND THEY WORK TIRELESSLY TO KEEP FROM PAYING YOU HOPING YOU WILL JUST GIVE UP AND GO AWAY. FIGHT FOR EVERY DOLLAR OR THEY WILL IGNORE YOU. I PLAN TO FILE COMPLAINTS WITH THE ATTORNEY GENERALS OF MY STATE AND ARIZONA WHERE THEY ARE LOCATED. I ENCOURAGE EVERYONE TO DO THE SAME.

Those that run Solidarity should be in jail for their practices. They do not disclose the truth to their members. They deny claims even if coded correctly and it’s up to the member to pursue. IF you can get them to pay, it’s a small portion of the due amount and members will be left with 70%+ of the bill (s). Solidarity will tell members they don’t OWE the balance but it will get sent to collections and reported to the credit bureaus and it doesn’t go away. After almost a year, and so much stress, the bill was still outstanding and there was 0 option to negotiate with providers. Solidarity lies repeated, to their members. Don’t do business with them. They do not provide coverage and you credit will be ruined. You’ll be left with your outstanding balance. You can take the balance to the grave with you because that’s how long the debt will haunt you. Having no insurance at all is better than Solidarity. At least you can negotiate with providers if you private pay. Last thing…. DO NOT believe a word they say to you. It’s all lies. I am a registered respiratory therapist who owned a home care company for 18 years and was also responsible for submitting services to insurances for reimbursement. I know a lot about it and can say with complete certainty that Solidarity is cloaked in lies and mistruths. It’s a scam. If I can save someone the grief, this reviews was worth it. If you have been taken advantage of by this health share, please help me spread the word so others are taken in by them. Let’s work together to remove them from unsuspecting people.

I spent the last 2 months paying bills through collection agency’s we didn’t know we owed. Solidarity paid nothing for anything. Ever. Absolutely the least religious company ever. Total scam. run far far away, do not look back!!!!!

If I could give 0 stars, I would. We were in search of a COBRA plan in between jobs for the family, and ended getting solidarity, thinking it sounded great. Well, the idea is great, but the execution is horrible. After hitting our $2000 family deductible (we had just had a baby), surprise, we till have had to pay for everything that has come our way: my son’s broken leg (which was approved for for care by them), an approved scan for the infant, doctor’s visits… Nothing has been shared, it has all been our responsibility. All they did was negotiate better prices (but not better than out of pocket!).
So, if you are a family with normal family medical costs, stay away from them.

I have had Solidarity HealthShare since 2017, this is the first year I have really had to use it…In September I had a fall. I have had to pay out of pocket for most of my expenses which have been at least $10,000.00. I don’t know when I will see anything from the bills I have submitted. My husband died in August, so this is causing a financial hardship on me. Not to mention, while I have been able to find other health coverage that will help keep this from happening in the future, I do not have that health coverage until Jan. 1, 2022. I did as Solidarity membership guidelines suggest and notified them on Dec. 1, a month ahead. Today I learned that whatever bills were submitted after Nov. 1st will not be eligible for sharing since my membership ends Dec. 31. So, basically it would seem I have no coverage at all, since they will not cover anything from Nov. 1, even though they are billing me. This is awful on top of everything else I am dealing with!

Solidarity Healthshare is no longer the company it claimed to be. Bills and reimbursement are outstanding over a year with no responsibility taken by the company – and unfortunately, no communication or improvements have been seen over the past two years unless negatives reviews are reported individually. The website overhaul makes tracking your documents impossible and there is little transparency in how bills are processed. I will be cancelling my membership immediately as the only reason I was hanging on was the very low price. Now they have raised prices without fixing any of the issues. I do not know if they are simply overwhelmed my an increased in membership and processing or if they are actually a scam. Either way, it is unethical and, sadly, is no longer a better option than the normal health insurance offerings.

Correction to the post I saw below. Solidarity does NOT cover wellness visits. We were told they did but they do not. They sent us a list of providers who we could go to. Not even one of the providers had heard of solidarity. It is 4 months business days minimum (6 months) they said to get reimbursed. I still have not been reimbursed. We’re just paying for everything out of pocket. I cannot recommend them.

What a pity I can’t give them 0.0 stars, because that’s what they are worth of.
I am a member since September 2017; in the beginning they were great, efficient, and helpful. In 2020 I didn’t have any healthcare expenses, I hadn’t even the wellness visit. But this year I had one on February 8th. Today is exactly 9 months since I had it, and after multiple calls, same experience as of so many other people here. When today I asked the representative to speak to someone who KNOWS WHEN my bill will be processed, the response was NO ONE KNOWS IT. Isn’t it a scam?…
I am a Catholic priest, and was so happy to be a part of a Catholic HealthShare. Unfortunately, I’ll have to look for a real option.

Review from a consumer and a provider. If 0 stars were an available option, it would have been selected. As a provider, we have had no issues with other Healthshares. So when a patient showed us they had Solidarity, we said “not a problem”. It did turn out to be a problem, a big one. Solidarity has not paid a single claim of our patient’s that they actually owe money on. Every time I have called in over 6 months they state that the claim is “in process”. I find it funny though that the did fully process 1 claim, which was one they did not have to pay as it was during the patient’s “Annual Unshared Amount” period. This claim also happened to be the last one submitted. When I question on how they processed a claim that was sent in last, first they give me the “system switchover” excuse along with the 120 business days for processing. It has now been 133 business days and 190 calendar days. This company is a TOTAL SCAM. I asked for a supervisor and was given excuses about meetings and not knowing their schedule, etc. The only time I was transferred to a supervisor was when I threatened to go to the Department of Banking and Insurance to make a formal complaint. The Supervisor, David Aros told me the claim was in fact processed and that I was supposed to receive a check within 30 days and that he is sorry they went over that 30days. He told me to give them 2 weeks to cut and send the check and to call him back on Oct 11, 2021. I of course did not receive a check and when I called him on his direct number, it went straight to voicemail so I called back to speak with an associate who told me he was out of the office for an unknown amount of time and that there were no other supervisors available. I was then told that his boss may be available but the rep did not want to “go over David’s head if he said he would handle it” my response was “Well I do”. I am currently awaiting a call back from Stephanie who will probably never call. My next move is to submit a claim to the BBB, another complaint to the Dept. of Banking and Insurance and since this is supposedly a Catholic organization, a complaint to the Diocese of Phoenix as well. I recommend everyone do the same.

One of the worst, most stressful experiences of my life. We belonged to another healthshare once (Christian Healthcare Ministries) and had a wonderful experience. After a brief stint with traditional insurance, we signed up for Solidarity, since we are Catholic and liked some of their advertised features. It was so, so stressful and made me cry on so many occasions, just feeling completely helpless to resolve the situation of yearlong overdue bills, etc. We are back on traditional insurance, and I honestly still feel very betrayed and ashamed that I put my trust in these people. Growing pains are fine but the lack of transparency and the lack of resolution after all this time just reveals to me that this company will fall apart eventually. Run away.

Solidarity has been a huge blessing to our family. We’ve been with them over four years and they’ve seen us through so many medical expenses. We have ALWAYS been reimbursed and they’ve always gone to bat for us and resolved tricky billing situations. For anyone who has had bills sent to collections, Solidarity does a fantastic job taking care of those situations. They hold medical institutions accountable and don’t let them get away with any garbage. It takes a while because they have processing times so you just have to be patient and do what they tell you to do. Yes, it’s a learning curve learning what you need to ask for when seeing a doctor (super bill with the correct codes and tax ID) and they did have a year of slow processing as they switched over to a new system but it is NOT a scam as many claim below. We’ve saved so much money. Perfect? No. Worth it? For us it has been.

We were glad to find this health share service when we first became members. After going through the process of maternity and birth services our opinion has changed dramatically. We were not given adequate information of the process for receiving payment of our hospital bills and were almost unable to make those payments on time. Then we had to pay beyond our Annual Unshared Amount because our bills had not been processed to be put towards the Unshared Amount.

We are still waiting for reimbursements from bills submitted in February. The 120 business day processing has not been upheld, which is already a frustratingly long time. We would no longer recommend Solidarity to our family and friends and are looking for other options for our family. We have been put under personal financial strain because of Solidarity’s inability to complete their work in a timely manner. We have been continually told that there have been price increases to membership so that bills can be processed more efficiently but that does not seem to be the case.

BEWARE: Solidarity Healthshare is a total scam. The way they do business is disgusting. You are better off putting your money in a savings account because no doctor will see you unless you pay cash upfront. Good luck getting reimbursed – it’ll take a year, if you get reimbursed at all.

Signing up with Solidarity is one of the best choices I’ve ever made. They’re new, they’ve had serious growing pains while changing over their system, then Covid hit in the middle of that. It’s been absolute chaos. It’s not personal, Folks. It’s not about a lack of integrity. They’re finding their feet as an organization. I hung in there and was glad I did. It did take 20 months for me to be reimbursed for my initial bills but some had been resubmitted again and there was a lot of confusion and then they were requiring the tax ID number so we had to add that information. There were no issues with the procedures from practitioners who billed Solidarity directly (follow up, make sure everyone’s on the same page.) The cons have been thoroughly covered here and many of these issues were a result of the system transition. The pros? A $750 annual “deductible”. 100% coverage for half of what you’d pay with Obama care. No push-back ever on the care I’ve gotten. Nothing but love and support. And not only do they not push back they fully support me getting the help I need. I’ve had three customer service agents actually bypass the usual wait to be contacted by a provider, offer to call the practitioner’s office (or a specific staff member) themselves and bring me in on 3 way calls — bypassing weeks of waiting…I had the approval I needed w/in the hour. Seriously…astounding. “I’ve got it on my screen, I’ll call you as soon as it goes through!” These are people who care. These people do things I have never seen any insurance company do. These days my priorities are changing. I’d rather speak to people who literally, genuinely care about me as a person and who support me in getting better. If I have to put a little more effort into learning how to make the system work for me or wait a little longer for a payment, I’m happy to do that because these are people I trust. They represent the kind of world I want to live in. Non-profit health care. People helping people….. The first thing I did was find out exactly what information they needed and ask where most claims get hung up (incomplete documentation). I learned quickly to follow up. Every time I submit some bills I get someone there to put eyes on it and tell me if anything is missing. When a practitioner contacts them I follow up — did you get the fax/phone call/e-mail? Same with the practitioner. There are things you can do to make sure you get reimbursed as soon as possible. Do you have a right to be frustrated? Sure. But it goes off the rails when you start saying this is some kind of scam, “these people don’t have Christian values” etc….Growing pains, Folks. And for those who hung in there your compassion is about to be rewarded. The new annual unshared amount (deductible) is about to go up to $3000/yr but those who are already members will be grandfathered in with their $750 “deductible” — which is everything. That’s something I can afford to pay every year. I choose faith, compassion and gratitude. I choose non-profit. I choose people helping people…even if the system is not yet perfect. I choose not to throw stones at people who have been showing up every day to answer phone for a system in transition…who take the hits, empathize, and still speak to everyone with kindness and empathy. Do what you can to help them. They care. I was so frustrated with an Orthopedic doc at one point that I called them in tears and I was told, “If you want to try a new doctor, we support you in doing that. Go to as many doctors as you need to go to. We’ll be here. You can call us even if you just need to talk.” <—- That right there? That's worth literally everything. That's what we need more of in this world. At whatever cost I stand in *that* corner. It's evolving. It's improving. Hang in there. (And no, I have no connection to this company or any of its employees.) I thank whoever thought this up. And I thank you for offering it to me. ♥

I would not recommend to most people. If you have good health and only 1 annual, great! They are affordable, they DO cover well being visits and the idea is awesome. BUT they don’t cover pre-existing conditions nor anything they deem is related to a pre-existing condition, they don’t have a medications plan, things they don’t approve are not shareable (you have to pay all of it) and once you hit your deductible, it is hard to make them reimburse you (specially since they don’t count as a health insurance, most doctors have you pay in advance and then you are kind of stuck)… Maybe they will grow and get better, but if you have medical issues or unforeseen things happen, they are not worth it right now.

When I was looking into healthshare’s and making comparisons Solidarity had a lot of reviews stating they could never contact anyone or it took forever for them to pick up and that payment was slow. When I talked to a rep I expected to hear their story about disgruntled people but instead I received full disclosure. They admitted their computer system was not able to handle the volume and it was being upgraded. after a few months I noticed the wait time to pick up the phone was significantly less and do not feel that is an issue any longer.
My one bill that I have sent so far was submitted March 4 2021 and it is now June 15, 2021 and the bill is still in process, when I contacted them they said there is a 120 business day time frame that they are allotted to do this in. It is still within that time frame so I guess I can’t complain to much even though I feel this is a little excess but it’s their policy and if I don’t like it I can go somewhere else, thus far I have no reason to leave.
One of the things that held it up in the beginning was they needed me to acquire the diagnostic codes but failed to contact me regarding this need, I only found out about it when I called them about payment, doesn’t appear like communication is one of their strengths (they did admit that an e-mail was supposed to have been sent out.)
I have called several times regarding getting this bill paid, the people are very pleasant and helpful.
I am a little over weight and because of this I pay an extra $80 per month until I am at my appropriate weight, I like this, the idea that an individual is responsible for themselves and not have everyone else pay more for unhealthy life styles of others that have no incentive to change. The $80 includes a meeting with a health coach each month also.
The first $700 per year is the members responsibility, after that Solidarity picks up the remainder, this was my understanding. Last time I called about this bill they said I would have to pay $900, i reminded them of the $700 maximum and they sent it back for review but did state that it is possible that something was not covered and I have to pay it.
I sometimes have comprehension problems so it might be that I misunderstood, when looking at Solidarity’s policy you will have to determine the meaning of $700 and if there are any limitations.

We were not familiar with the health share process when it came to larger bills, but they rely on a third party called AMPS to “negotiate” down bills and to put it lightly they are horrible. The process is horrible. And you are the middle man trying to get Solidarity, AMPS and the hospital to communicate with one another. Our child is 10 months old and we are still waiting for payments to the hospital. They have sent our case to collections and if we don’t start making payments it will negatively affect our credit score. This is completely ridiculous and AMPS is horrendous to work with. A different person from them will call every other day but nothing will ever get resolved.

I have been a solidarity member for several years. The first year seemed flawless. I submitted claims, some significant, and the Solidarity team began their review, pricing adjustments and eventually provided member sharing payments. No problems at all. Of course, I did not realize that internally their system became quickly overloaded as Solidarity is a relatively young Healthshare program.

Yes, year two with Solidarity was a bit frustrating as the process at times seemed to have completely stalled, but they undertook an enormous task to develop state of the art software to propel their Healthshare program to Gold Standard. In addition, they hired, trained and created a team of professionals that can take this new software and proudly distribute it across a vast group of members.

Year three and Solidarity has cleared out my backlog and I feel they are beginning a new journey to help so many individuals and families with an awesome healthshare program. They are really clicking!

God Bless all the Solidarity professionals. I feel so blessed to have found you.

My wife hasn’t been paid yet for costs submitted 6 months ago. Keep getting all kinds of excuses about their system change but, as it looks right now, Solidarity has no intention of paying us for approved expenses that were submitted. At this time, we would not recommend Solidarity to anyone.

Been a member for little over 2 years. I have had to fight every time to get money paid back to me. I have paid in little over $5000 and have been paid back around $1500. Customer service is a joke and you have to stay on hold for over 30 to 45 minutes to get someone on the phone. The scam of repricing medical bills is where they get their customers. Example is I had an anesthesia bill for $525 and they repriced to cover $3.00 for sharing. That not an error THREE DOLLARS for anesthesia….maybe they will get $3.00 worth of anesthesia for their procedure. I have chosen to cancel my policy 3/1/21. Please beware of this company.

William C. Wall

I have to chime in that Solidarity is not meeting its commitment to reimburse. I have (thankfully small) bills that are 6 months old now. Nothing happens until I phone them (they are polite) and each time something new is “wrong” (including losing the receipts from August) and then “Ok, you’ll hear back from us” but I never do.

They are quick to blame the switchover to another system (which took most of 2020 to happen) and are quick to say that new submissions on the new system are being reimbursed fast. But…I’m stuck in limbo and delaying care because if they cannot/will not reimburse basic vaccinations (which they clearly cover) in a timely fashion, I don’t trust them with reimbursing an office visit (even a qualifying one – like my annual physical).

They sound really good on paper, just not my experience that they follow through on their promises.

Solidarity health share is a joke!!
I am being turned into collections because they have not taken care of medical bills from 13+ months ago. Would NOT recommend. Wait on hold for an hour just to talk to a representative and like I said now being turned into collections for bills they have not paid!!!

I wish I could leave less than 1 star. PLEASE PLEASE PLEASE don’t do business with solidarity! My wife and I have been with them 2 years and thank the lord in heaven we now have actual insurance that will actually pay stuff through her job. We had a baby over a YEAR ago, and are STILL fighting to get solidarity to pay what they owe. I have collectors sending us letters, because solidarity agrees to pay, and then doesn’t. They are a horrible representation of how Christians and Catholics should do business. Learn from my pain, do yourself a HUGE favor, and go with ANYONE else.

SOLIDARITY MEMBER FOR FOUR YEARS Don’t be swayed by the negative reviews. Were these perhaps short-term members of Solidarity? I have been a member with Solidarity for 4 years, and will continue with them though I now have Health Insurance offered through my work. Solidarity’s customer care and track record paying medical bills has been amazing! At times, it takes longer to get the bills paid, but they always have been paid. Since I have been a member, I have had 3 hospitalizations, one involving extensive physical therapy. Rather than support huge insurance companies who are in many ways responsible for ballooning health care costs, I am grateful there is such a wonderful, and caring, alternative. It is also worth noting that about a year ago, Solidarity membership grew very rapidly, which taxed the resources available within the organization for customer care and bill paying, hence extending the time for both. Prior to that time, phone calls were answered directly and bills were paid quickly. Since that time, Solidarity has increased their staff of representatives and number of billing professionals considerably. In the slow times, I continued to communicate well with medical providers, and, when necessary, made small payments until processing was complete.

Health Share is a great option but do not use Solidarity! They DO NOT fulfill there obligations but do take your money with speed! Then when you cancel they continue to take your money!
This is not a trustworthy organization! I have not been able to close my account because they have blocked me from entering. I have tried to contact them but have not been able to. They have not responded at all to any of my calls or emails.
Stay away from these folks!

Do not sign on with Solidarity! I have been with them for over 3 years. Never had to use there services then when I had a need they did everything possible to not Share. Two years later I finally realized they would not honor their pledge. This is not a true Christian organization! Matter of fact they have locked me out of my account after I let them know I was canceling. I am currently unable to close my account! They are still taking money from the account. I put a stop on any further withdrawals and they still took money out by using a different amount. The bank did not catch the switch!

I have been a member for 2 years. At first it was good and although it took them 6 months to get reimbursement checks it was worth it. Now into the second year, I have had lots of items in queue that have yet to be reimbursed. They say they are updating their system , but this has been the story all of 2020. I feel like I am getting the runaround. I looked into a prescription and it cost me 3 times more than using GoodRx.
I am extremely disappointed after hours on the phone.

PATIENCE IS EVERYTHING. This isn’t Blue Cross with a ton of money to spend on staff and state-of-the-art processing systems, but a sharing company that keeps their costs, and our costs, low. It’s easy to be swayed by the negative reviews, but in all honesty, although it can take a long time for bills to be processed, you will save money. I’ve been a member for a couple of years and started to wonder if everything was being paid (I get some invoices month after month)… but after I took the time to make a spreadsheet and log all of my yearly check-ups, procedures, etc. and check the status, I realized that most everything HAS been paid directly to the provider, OR I have gotten the money back, or it is still pending. Sure, some are still pending after a year – but I’m making minimum monthly payments until they’re paid, and saving hundreds of dollars per month on a big healthcare plan to do so. You do have to wait longer than you would like, so if you’d rather not do that, it might be better for you to go with a large healthcare company.

Emphatically agreeing with all the recent reviews – STAY AWAY. I have shareable bills (children’s well-child visits) that have been waiting since the beginning of May to be processed. The end of May they took down the website that let you see if your claims are being processed, and if so, if they did the math correctly (last year had to argue two different times to get the amount documented that I spent towards the AUA corrected). The new website tells you nothing, doesn’t even let you change your billing information. I now call every two weeks to see if anyone has an update, pretty sure they use calling center contractors, everyone is nice and completely clueless. The lady today told me that customer service has “no way” to communicate with billing, and when I asked again for a number to reach a manager/supervisor in billing, was told “they don’t have phones there”. The only worthwhile information I have received in this whole time was two weeks ago a different customer service rep let it slip that billing is stuck in February 2020, and it’s “taking longer than expected” because they are manually reentering all the previous submissions from the old website into the new system.

I am leaving Solidarity, joining my state Medicare to cover my pregnancy, and as soon as I deliver, am joining Samaritan or another reputable health share.

This company is fraudulent in every single notation of their contract. Bills are begged to be paid/shared by patient and medical facility and still not paid. Customer service will lie straight to you with promises and excuses of computer issues with the company that has erased or “lost” all vital patient information only to prolong payment/sharing, to keep monthly dues for themselves to earn interest as a cash cow for the religious deeming company. The Cincinnati area physicians and surgery centers are all well aware of the Solidarity “Healthshare” games and demand payment up front from patients. As recent as today, my doctor office called me to tell me that Solidarity has replied that my doctors office is not in their network so no payment will be issued. This is another contract lie that you can go where ever you wish. My doctor office has also pre authorized any and all information with Solidarity to ensure payment and now this.

DON’T JOIN SOLIDARITY. Unless you just want to give your money away, then feel free. I joined Solidarity as a new member Feb 2020, benefits kicked in March 1. I submitted some urgent emergency invoices for that month. Today is September 27th, and I have yet to be reimbursed. Terrible customer service, unless you select “new member”, and then they are all about helping you sign up and taking your money. I called last week to get an update on my reimbursement (not able to afford more care right now), and was ON HOLD FOR 30 MINUTES. Unacceptable. And then the rep had nothing to say but “keep waiting” Save yourself the headache and do NOT join Solidarity. I would get out now if I could but I’m waiting on $8000 to be reimbursed, so have to keep paying each month until I get that money back. I’ve been a strong Catholic my whole life but ashamed of what this “charitable Catholic organization” is doing to its members of poor health.

Solidarity Healthshare is horrible !! They took forever to process billing and after a few interactions with customer service and even speaking to the escalations specialist 4 months later we are still waiting for a resolution to a few bills. I don’t recommend this Healthshare.

If I could leave 0 stars I would. Having had experience with CHM which had great customer service and paid reimbursements within 120days or less, Solidarity is a great disappointment. I’ve only been with them for a year but here I am with a maternity need and since baby is born just after my annual renewal I have to pay 2 annual maximums before they’ll share anything…. are you kidding me? I submitted bills in Mar Apr and May… it’s Aug 31, and no reimbursement. I have had no visibility to my portal since May/June so I couldn’t even see what I had already submitted – a call and email into Customer Service and none of them can get me the info either. Soon enough the website will be up….. maybe in the fall, no one really knows though. I’m concerned about whether bills will get paid so although they seem to have a good plan. It would really stink to find ourselves where we end up with thousands of dollars in medical bills that don’t get paid. Apparently they are paying providers within 90-120 days but they are backlogged on members needing reimbursement. I was thinking of staying with them a bit longer but they’ve really been the worst company I’ve ever worked with.

The people who created and run this organization are crooks. I’m not from AZ, but the Catholic world is small enough that their reputation is not good anywhere. Why would their business be any better? I’m the fool that decided to give them a try anyways. They have absolutely ruined my perfect credit score and it will take decades to remedy what they have done. Please, please be warned of this business.

This place is a scam! Hiding behind Catholic values to behave however they want- like so many in the Church. I have been a member for a year and not one claim has been paid. I should have listened to others who have warned me that there is no honestly or integrity in this organization. Run as far away as you can from this “business”.

Doctors won’t submit. Claims lay in some box waiting to addressed.. Five months later you send email wondering what is going on. No acknowledgement. Then you get told codes can’t be hand written in not sure if Solidarity isn’t aware of Covid restrictions but most things are done differently now. Not sure if we are exceptions .. but we have only given shares in 3 years only sent 1 claim it was denied because codes were hand written. Meanwhile the monthly share has increased by $50. In good conscience I would not recommend Solidarity to any one

I have experienced the same service as everyone else. I am a retired physician and have been paying my monthly contribution for over 2 years. Have been waiting on a claim I submitted for 4 months and they say at least another 2 months. Impossible to get on the phone and they don’t respond to emails. I am reporting them to the bbb and will participate in any class action suit. This organization is a complete fraud

We were part of a different but satisfactory healthshare plan. Because we are devout Catholics, it made sense to switch to Solidarity and support a Catholic organization that supports our beliefs. On the surface, it seemed like a good idea, but like so many reviews that I now see, it was a terrible mistake. I should have done my homework. 7 months after surgery, bills still haven’t been paid.

We’re a pretty healthy family, but accidents happen. That’s why we buy into a healthshare plan. In December of 2019 I had a freak accident. I went outside, threw my gym bag into my vehicle to head to the gym for some exercise. As I walked around my vehicle, I slipped on ice that was hidden under a couple inches of fresh powder. Tore my right quad tendon. I was then helped to my feet when we all slipped again and tore my left quad tendon. That’s a bad day.

Emergency surgery came the next day. Then, for the sake of trying to cut bills down, I worked my tail off to recover. I was admitted after surgery for supposedly 1 to 2 weeks but managed to go to a rehab facility in just 4 days. Admitted to a rehab facility for supposedly 2 to 3 weeks. But was released after 8 days. I was told that I’d be in a wheelchair for 2 to 3 months. Graduated to a walker after 5 weeks. And so on. The point is, I worked hard to get healthy and to save Solidarity money on extended stays and rehabilitation costs because I believed it was the right thing to do.

Why bother? We did everything right from getting pre-approved to uploading files like we’re supposed to. Solidarity doesn’t tell you what they want. If it’s wrong or incomplete, you don’t find out until it’s too late.
Getting information, answers, and uploading bills has become a full time job. We’re now over 7 months out and still at it. Because the hospital, the rehab facility, the rescue, and so on, are all calling looking to get paid. We’re having to make payments and answer calls daily to prevent bills from going to collections.

I would not recommend Solidarity Healthshare to any family. The customer support is very polite and apologetic, but apologies don’t pay the bills. The only thing we’re ever told is that they’re doing the best they can to handle our case. What a joke.

One star for kind customer service reps at times who seem fully aware of how dreadfully overwhelmed they are.

It sounds too good to be true, and it is! Expect to be ignored. After a year and a half of horrible service, here are just the most recent issues I’ve encountered:

It’s late July 2020 as I write this, and so far not a single claim I have submitted this year (beginning in March 2020) has been reviewed, much less fully processed. Additionally, they recently released a Beta version of a new online portal which has omitted every shred of data regarding past and CURRENT claims. So members no longer have access to their own insurance records.

Additionally, it’s been almost 6 months since Solidarity removed the ability to speak to someone by phone except for in emergency situations, and no sign of resuming the call feature.

Finally, don’t believe them when they say there is a ” $100 bonus” for referring others to Solidarity, which members should receive 60 days after someone joins. I have been waiting for one for over a year now, and they still tell me it’s coming and they are “expediting” the process when I inquire about the extreme delay.

Ohhh, and don’t forget to read the legal notice, which states “This program does not guarantee or promise that your medical bills will be paid or assigned to others for payment. Whether anyone chooses to pay your medical bills will be totally voluntary. As such, this program should never be considered as a substitute for an insurance policy.”.

Have belonged for one year, and are quitting. My wife only used it one time, for a female wellness check and to this day, we have never been reimbursed. Every time we call they say we need another code put on the invoice, so we call the hospital where she received care and ask for that code to be put on the invoice. So far, nothing. Terrible customer service, almost like they are looking for reasons to not reimburse us. Don’t buy into this plan!

This is really frustrating, we knew it is gonna be tough and it might take a long time, but we are on our hands and knees now with our hospital to not send us to collections.
We did it all, we uploaded every bill right away after an outpatient surgery in January. We went through the entire spiel that was mentioned here before about Solidarity claiming that they never got an itemized bill (which is not true). So our hospital repeatedly sent that itemized bill, Solidarity never informs you either that they need additional documentation to process your bills. They say it takes them 120 days these days to finally pay the bill, but what I learned the other day was that these 120 days start from the date they finally get that itemized bill! What a slap in the face! They claim they got ours in May.
On top of all this they just changed their online interface and it doesn’t show anything. You can’t even prove anymore that you ever uploaded anything at all.
We don’t know what to do anymore, we owe our hospital a huge amount since January and start paying down our bill now from money we don’t have.
We should have stayed with Liberty.

Going to begin by saying I work in healthcare and generally try to be sympathetic about billing delays.

Solidarity’s issues go beyond my sympathy at this point.

Solidarity started as an excellent option for our family about 2 years ago. However, several months into our membership, payment on my medical bills became slower and slower then so slow that it is virtually non-existent. I just paid over a thousand dollars for probably the third time this year, at least, to keep us out of collections with our PCP–we have an infant whose well visits are supposed to be eligible for sharing and have yet to be covered at all. This stands in stark contrast to the way well visits were covered when we first started and the way it is described in the guidelines.

Twice I’ve had to hold off on appointments for members of my family in order to pay off the large sum owed to our provider, because items have not been shared according to the guidelines.

They’re saying the standard wait for processing right now is 120 days, and it’s been over 180 for some of my bills. My provider even sends them straight to Solidarity, and Solidarity says they haven’t received them.

Their online system is not nearly transparent enough compared to many of the options that are out there. At the moment, since they switched to software that would be an “improvement,” I actually can’t see anything that I’ve submitted and where it’s at in the process.

Do they care about pregnancies? Sure. Do they support the children’s medical needs after they’re born? Not looking like a solid yes here.

Solidarity at first went pretty well being a member since end of 2017. We had mostly wellness exams and blood work. In 2019 we had to use it for more medical issues and that’s where the wheels came off. Got turn over to collection agency for services from June/July of 2019 not getting paid till Spring of 2020. It hasn’t been smooth at all.

So Far all I can give is a poor review, because Solidarity has so far only paid a very small amount of my large bills. For example, My 15 year old son had a close call with his Appendix last year and had to have it removed. The surgery took only 15 minutes at St Joseph Hospital. The bill though, was $69,114.39. Solidarity only paid $9,629.50 of the bill stating that is what they agreed to pay based on negotiations with the hospitals billing dept. and the bill was resent to me to pay the remaining $59,484.89. I called Solidarity about the situation and they said to email the remaining bill to balancebills@solidarityhealthshare.org with all the info they told me to send and they would take care of it. I did everything they told me to do and even received a call back that it would be taken care of. Well several weeks later, this week that is, St Joseph Hospital sent the bill to us again saying,”Your account is now past due. St Joseph Hospital, Eureka provides Customer Service support ect…..I Still owe $59,484.89. I’m numb inside is all I can say. I called Solidarity again and they gave me an AMPS # to email this time along with submitting the bill showing that ST Joseph isn’t negotiating the bill with them. I am sick because deep down inside my gut tells me that I have been burned. There is 2 other bills with the same exact problem totaling over $13,000. I am still hoping Solidarity is just slow about this process and would like to think there legit and there is hope in the healthsharing community but I am beginning to have my doubts, which is why I am posting this review and would really hate to see someone go through the same run around. If Solidarity does come through I will be sure to repost.

I highly recommend Solidarity if you are considering Healthsharing vs Health Ins. We left Liberty Healthshare because their turnaround time for reimbursing us went from 60 days to 180 days. Solidarity has a much shorter turn around time. We have just experienced a miscarriage. I sent them an email asking them to close the file for my pregnancy since it ended without being seen by a doctor. A week later we received a beautiful hand written sympathy card in the mail and also a very nice book called Hope After Loss. I can’t even covey how much this means to our family right now. This shows me that Solidarity is more than just healthsharing, they truly are a family with all their members.

I really like the way this is set up and how it says it will work, but now after nearly 2 years my experience is that it does not work like they want it to.
And I have given them plenty of opportunity to fix this.

Extremely long wait times to get reimbursed. And this is after they supposedly upgraded their system and fixed their backlog issues. Still 5 months is normal. Getting them to preapprove with a doctor takes weeks and many phone calls…and even then you are unlikely to ever get a final answer.

Basically you never know when you see the doctor if it will be covered or not.

Solidarity takes people who are not Catholic!! That was the first question this “Baptist” asked. They have been helpful, friendly, very detail oriented, and we have had no issues!
I have not had to “test” the system as we have been very healthy since joining. As this is not “health insurance,” it is not tax deductible.
Also, you cannot have a “Health Savings Account” with this plan. Just plan to save more to cover your deductible.

I have been part of Solidarity since 2017 and at the beginning it was great. Recently though, its been a real headache. I do billing for a living and I try my best to get everything submitted and details for each bill but they are so confusing. They process things so slowly and I ended up paying 900 over my annual share amount because the are so slow to pay and I was placed in collections. They basically said its too bad, that’s how they processed things and for me to ask for financial hardship payment plans from the companies that put me in collections. That’s them helping me, then proceeded to say God bless you after letting me know they wont help me or refund me the overpayments I made over my 1500 AUA amount. At least be honest and say that the AUA amount is estimated at 1500, but it can and will go over. That way people who are on budgets can plan for that.

This is definitely the worst “insurance” I have ever had to use.

I also thought it would be nice to be part of a Catholic faith-based “ministry,” but it has been headache after headache.

First, they do not reimburse bills in a timely manner. I have waited months for reimbursement and only got it when I called multiple times. Second, if there is an issue and they need additional info on a bill, they don’t notify you and it just continues to sit there.

Second, none of the providers that I have asked to call them to request pre-approval (such as for testing or follow up appointments) have been able to get through. I have also had issues getting through, with the line either being busy, it hanging up on me, or sitting on hold with no call back option or noting my place in line (it used to tell you this, but not anymore). Today I waited 55 minutes on hold before hanging up.

If you send them an email, they may never respond.

I’m addition, I just received 2 bills for services that were supposed to have been pre-approved, and should have been fully covered as I have already paid my annual unshared amount.

If you are considering Solidarity, as much as I can appreciate their Catholic affiliation, their practice is far from Catholic!! I highly do not recommend them and urge you to consider a group that is more competent and will cause you fewer headaches.

Hi. I posted a review earlier about my frustrating experiences with Solidarity Healthshare. However, after receiving a follow-up phone call from Solidarity I believe the company is making an honest effort and deserves forgiveness, patience and support while they work through problems that face any young company like finding the right computer systems to process the claims and payments, along with having honest, hard-working and faithful employees. The person I spoke with did tell me that a number of their employees came down with the flu during January which effected the company’s customer service dept in answering the phones. I hope others will add positive comments about positive experiences with Solidarity. Let our light shine. Let us make a difference in this world through prayer, study, generosity and holiness.

I’ve been working on a bill for several months. I had the extension number of a support person in Arizona but now that number goes into the very long holding pattern. Now I can’t even leave a voicemail to that person. What is going on here? It’s been very frustrating!! I’d leave a score of zero if possible.

I have been a member of Solidarity Healthshare since 2018. I joined in good faith, excited that this was a “CATHOLIC” organization. Now, I read more and more comments from other members that their bills are not being reimbursed or if they are, it is only after months and months of desperate phone calls and empty promises or excuses. This is not acceptable Christian behavior. It took me over a year to get the $100 Visa for referring a friend and I only received the $100 after hours of phone calls and waiting patiently when I was told, “It was in the mail.” Next month, I would have to call again and get another empty promise, “It is in the mail.” Finally, I wrote a letter to the CEO. Rates were raised for 2020 so I started checking the website and customer reviews. It compelled me to call twice this week to speak to someone. First time, I was on hold with music for 20 minutes. I finally hung up. Second time the same music, the same “NO answering the phone”. What is happening? And where is my hard-earned money going if other members are not receiving it for medical emergencies? HELP! We need honest answers and not empty promises. Computer marketing makes all sound wonderful and Christian but the truth is in actually helping others in need.

I never thought that it is even possible to more incompetent than typical health insurance companies, but Solidarity has proven me wrong. In short, you cannot believe one word that comes out of their reps mouths. Its is all excuses and lies. I have had to pull teeth to get every penny that was reimbursed to me and they have still a ton pending. Getting someone on the phone there is a miracle in of itself, and rather than actually return calls, you get completely blown off. First it was the billing system, then it was the mailing system, now they are adding staff. There is always an excuse. It is just ironic that a supposedly God fearing company acts so unjustly to its paying clients. In theory, a health share company is a good idea, but please, for your own sake, stay very very very far from solidarity,

I originally thought Solidarity was the greatest thing, and being Catholic, I was happy to become a member. However, many issues have come up in the last 2 years since I joined. For example, presently, I have been on hold waiting to talk to a live person for over 20 minutes; I have outstanding bills that I submitted in September waiting for reimbursement within 90 days and have not been reimbursed; I recommended Solidarity to someone who ended up joining in Jan 2019 which made me eligible for a $100 gift card to be paid to me within 90 days and I have yet to receive it. I am very disappointed in the service and would not recommend this health sharing program ever again. Unfortunately. And I now will have to look for another.

I’m having a serious billing issue from September 2019 with Solidarity and I simply can’t get through on the phone. I could last fall but now it seems ridiculous. They claimed they never received bills from provider that were sent multiple times. They told me to just wait, but now that $1440 bill is going to collections in 2 weeks. Once I pay it or start making payments there is I think the chance to negotiate will end. Sounds like it used to be a good thing but they made some terrible software changes.
I don’t like leaving a negative review especially if things get worked out, but not being able to get through to customer service is of course not good!!!!

Jan. 21/2020 : I have been a solidarity member since June of 2019. I have not used Solidarity’s services until November 20th 2019 for a wellness exam. Solidarity was billed that same day from the doctor as well as the blood lab. To date, neither service has been paid. In attempting to get in touch with Solidarity, it was impossible to get through on the phone, so we used e-mail. After a week, Solidarity told us they hadn’t yet been billed. Trying to call Solidarity back again to confirm that they had in fact been billed, resulted in ridiculous wait times. Still have not been able to contact. Sent off another e-mail and so another weeks wait……………pitiful!!!

It is unbelievable how the company manages to NOT reimburse us bills as old as 6 months. All 2019 we struggled to get out money back and still are, many phone calls to them asking and getting all kinds of different answers, changing rules, they never check the bills we upload on the sharebox until we call them, only to tell us that they need something else, mind you we have given them all the codes necessary for them to be processed. We called on October and were told they were getting new computer systems, that they were behind because of the new changes and to please be patient with them, so we didn’t call again until today, only to be told that they not just need the itemized receipt, now they want proof that we actually paid with our credit card and they want a copy of that, 6 months after and only 2 bills reimbursed (without any receipt of payment) now they need that! We have never been asked for it, why is that??They’re are just buying extra time to not pay us, it has been very frustrating dealing with them and feels even more now that they have raised the premiums, but the service is still very poor. We chose them because we are Catholics but they are certainly not acting like ones.

Every time you call they tell you something different. I was told that wellness visits are reimbursed always so I scheduled one for my husband and now won’t get reimbursed because it was within the first 60 days. I had to get a supervisor to pull the recorded call because I was misinformed. They play games with the bill submission and “duplicated” a charge so that way the charge appears to be in the 60 day window even those it was not.
It takes MONTHS to get reimbursed IF you do actually get your money back.
9 times of out 10 the staff is nice over the phone but you never know if you are getting correct info or not.
Prices keep going up for membership and it’s not worth holding on to month and months of medical expenses on your credit cards accumulating interest and fees to not know if or when you will get your money back.

Huge hassle. Will be canceling as soon as I get my new insurance policy reinstated.

Solidarity has been working on their payment process. Our first claim in 2019 took 6 months for payment. Second claim took 3 1/2 months. It does appear their billing process is slowly improving which reflects their last company update to their Healthshare members. Customer service has always been helpful and accurate with their information. Overall we have been satisfied. Better than the alternative.

As a Healthcare practitioner I been working with Solidarity health sharing program for the last year and I’m still waiting to be paid on certain claims. Its going on 11 months and I’m still waiting for payment. It doesn’t matter who you talk with in customer service I get the same answer over and over telling me the bills are going to be paid within 30-45 days. This is not true. In addition, I mailed patient notes and bills and they lost it. They told me we never received it. The only thing good about solidarity is there Catholic approach towards healthcare. However, when it comes to paying out bills to the practicing doctors that are taking care of their clients they get an “F”.

As a practicing doctor I do my best to take care of all my patients whether they have insurance or not. However, solidarity has been the worst experience I’ve ever had with receiving payment. I have bills that are almost 1 year old and I’m still waiting to be paid. Every time I call, I get a different answer concerning where the payment process is. They tell me 35-45 days but this is not true at least for me. I Also sent them confidential patient paperwork and they lost it or they told me they never received it. My question then is where the heck is it? I used the address they gave me specifically and it’s gone!! Go figure! I’m always open to trying new health plans to benefit the patients needs. I do appreciate the fact they’re a catholic company and support catholic teaching but they need to clean up their payment process to the practitioner. How are we supposed to survive And take care of there clients if it takes multiple months to be generous to be paid.

It’s so sad to be writing this review because I had really hoped this company would uphold their Catholic values, but unfortunately, they have not. They are happy to continue taking my family’s hard earned money monthly and on time and take months upon months to process and pay claims. I’ve had 3 bills from 6+ months ago sent to collections, a huge hit to my credit, that they have failed to pay. They keep telling me and providers that they’re updating their billing system and that’s why they are behind, but they’ve been saying that for 5 months. Providers are calling me saying they sit on hold for 30+ minutes not able to get through, hounding me to call Solidarity and expedite their bills. As we speak I am sitting on hold with them. It’s been 10 minutes with zero indication of how long I will have to wait. They used to have a call back system and I have no idea why they got rid of it – the call backs took hours but at least I didn’t have to waste hours of my day on hold with them. I am furious and so so disappointed. Take your business elsewhere – do not do business with this company.

Been a member for 2 years with lots of claims. I like everything about it especially the $199 per month premiums and $500 per year “deductible”. That is well worth waiting the approximately 90 days for them to fully process a claim. But they have paid everything so far.

Stay away! It’s a nice idea, but they can’t or won’t follow through on claims. They will intentionally let bills go into collection in an attempt to reduce charges – doesn’t seem very Christian to me. The bills that do get paid require hours of time spent by us to get it accomplished. They are extremely unorganized and incompetent. This is a good fit for you if you need a part time job and you are ok if your legitimate bills go into collections.

Solidarity has been a complete disappointment. We were so happy to join a Catholic Healthshare. The customer service people are very kind, but feel like it was all talk and no action. They took forever to process billing and after a few interactions with customer service and even speaking to the escalations specialist 4 months later we are still waiting for a resolution to a few bills. We really wanted to support a Catholic Healthshare, but unfortunately we cannot recommend this as a good option. We will be moving on to another Healthshare.

**WILL DELETE THIS IF THEY PAY ME**

In short, I am not the one who will complain yet keep paying them monthly. I am an internet marketer full time by profession, and I could really sink my teeth in and bring bad publicity if I want.

They owe me two $400 checks, and I will receive this amount either from them sending me a check (the entire point you join a healthshare in the first place) or via a BANK CHARGEBACK DISPUTE on the monthly fees paid to them.
I also will be placing a complaint to the state Attorney General and leaving a BBB report. I’m not one of those poor souls who will be scammed. Story below…

Solidarity is turning out to be like Liberty Healthshare, google some of their recent reviews and you will see they have not been paying anyone.. not the provider, nor the self-paying customer (you). Anyway, I have been a member nearly 2 years and paid monthly on time. I would have to hound them and call constantly for them to even take off little bills from my Annual Unshared Amount. So, I decided to get my husband and myself a check-up with blood work. resulting in two $400 bills which we paid out of pocket, then submitted the required paperwork with the codes and everything they need.

It has now been nearly 3 months. This type of behavior is sadly common when you join a healthshare… you paying them monthly basically throwing the money into thin air, since they do not pay the provider nor you.

UPDATE: As of this 1st week of September, the customer agents on the phone are still feeding me the BS. Still going on about a billing system update and running behind.. THE SAME STORY AS LIBERTY HEALTHSHARE! Liberty is feeding this same story.

This is very similar to running a pyramid scheme… only the should be reimbursing the long term members like myself, using the money paid by the gullible fresh people who are new. Running a scheme is disgusting of course, but at least do it right!!

SOLIDARITY, I WILL DELETE THIS AND WON’T MAKE A REPORT TO THE ATTORNEY GENERAL AND BBB IS YOU MAIL ME MY TWO $400 CHECKS.

We have been with Solidarity for a year and a half and we still have bills from at least a year ago that are still outstanding. Most of our bills are in collections because Solidarity keeps repricing the bills and short paying the provider (medical company). This is our first time using a healthshare program and we’re very disappointed in how it is turning out. We’ve spent so much time with Solidarity and MCS Billing Solutions (we’ve now just heard that MCS is no longer working with Solidarity) trying to get the bills paid and resolved but we’re not hearing back from anyone making this a very frustrating time. If we don’t get any response soon, we will be making a formal complaint to ALL the agencies that oversee business practices, including Patrick Madrid, their spokesperson!

We have been with Solidarity for a year and a half and we still have bills from at least a year ago that are still outstanding. Most of our bills are in collections because Solidarity keeps repricing the bills and short paying the provider (medical company). This is our first time using a healthshare program and we’re very disappointed in how it is turning out. We’ve spent so much time with Solidarity and MCS Billing Solutions (we’ve now just heard that MCS is no longer working with Solidarity) trying to get the bills paid and resolved but we’re not hearing back from anyone making this a very frustrating time. If we don’t get any response soon, we will be making a formal complaint to ALL the agencies that oversee business practices.

At first Solidarity pays asap. later they dont pay and I continue to get bills from the hospital collection dept, or I pay myself and i have never gotten paid. I know it is different from normal insurance, but I want to know exactly when and if they pay. I am going to look at other insurances and might switch

For price, Solidarity cannot be beat. However, when dealing with a medical expenses they’re really pretty horrible. Not a single care representative can offer a consistent story as to what is covered leaving my family and I thoroughly confused and concerned that many of our medical expenses surrounding the birth of our child would be covered. Every time we were told that someone would be reaching back out to us for any reason it hasn’t happened and we’ve been left to restart explaining situations over and over again with no resolution. We’ve had to wait well over half a year and counting for medical expenses to be reimbursed.
So, if you’re concerned about price primarily Solidarity is great. If you don’t want to loose sleep when you have medical expenses find a different healthshare.

If you are an Ally and support the LGBTQ community, PLEASE DO NOT WORK WITH SOLIDARITY!
They denied my husband and I because they do not recognize same-sex marriage.
I was hesitant about what they were offering and went against my best judgment thinking they would be more inclusive.
THINK AGAIN!

My wife and I have been with Solidarity about a year and a half now. Early on everything went well with quick responses and reimbursements. Everything seems to have changed in the last 4 months, about February I’d say. We have submitted a bill back in early March and I’ve emailed several times now that its over 90 days and all I get is ‘soon’, and they are implementing a new software that will speed things up. A little concerned there is possible financial problems and, or lack of personnel. I’ve inquired about both and they didn’t respond. We’ll see…. in the meantime I am investigating other healthshare options.

Run !!!!!! Gave birth in October paid cash since it was $2,000 for cash pay or over $10,000 if sent directly to solidarity. Before paying I got approval from Solidarity to pay cash. They sent out 1st reimbursement check in November. It did not reach my new address. They said we would have to wait till January for a new check to be cut. I understood as it was my fault for not confirming the updated address. I called a few times a week for the month of January with no help. New check was sent out February but to the hospital. Hospital had a zero balance since I had paid cash to save solidarity health share and its members $10,000. I was told to get my check from the hospital but that wasn’t possible it was addressed to the hospital. It is now May and they will not call me back, give an update, or even a timeline. Also important to know last year they were quick to process claims this year I have three friends who have been waiting over 3 months for their claim to even be processed. I worry there may be financial troubles or staffing issues.

People are very kind but not knowledgeable enough to help. Reimbursement time greater than 3 months if at all. I followed up with claims submitted starting after 6 weeks and every two weeks after,, was assured they had everything, and still not processed. They preach patience, and that is good, but enough is enough. There is no accountability for their lack of competence. It is possible to be kind and incompetent but not a good idea if you are on the receiving end. Very disappointed and will not recommend.

Unfortunately, I had to go to an urgent care facility due to a back injury. I was there for a total of 20 minutes and spoke to a Dr for 5 minutes. He told me to take Advil and rest. I later got a bill for almost $900. I called the provider and they said that if I was ready to pay Right Now, they would give us a one-time offer of a 50% discount. I’m sorry but even at roughly $450, that seemed awfully high so I asked for a manager and they did not budge. I really felt taken advantage of and declined.

We submitted the bill to Solidarity and they were able to reprice it to $114.

I spoke to Katie of Solidarity on the phone and she was so helpful and I felt she really went above and beyond. Thank You Katie!!!

I did a lot of research before enrolling with Solidarity — focused on finding something wrong with it. I am very familiar with health insurance and knew what I was looking at. The only drawback I could find is that 1) it is not “insured” because it is not “insurance” and 2) prescription drugs were not covered, although there is a discount prescription available. The cost differential between any individual health plan and Solidarity was $14,450. What that meant, was that unless I had higher costs associated with medical bills and premiums that I personally paid, I was ahead with Solidarity. I asked questions and got answers. I checked with my providers before switching and after, before presenting at the clinic, to let them know the coverage I had. Most of the front desk people were unfamiliar with the card I presented, but it wasn’t a problem. They took it just like any other health care coverage. Claims were submitted directly to Solidarity. I didn’t need to do anything. Because I am familiar with the claims process, I tracked my claims. One of my claims was preventive — they negotiated a fair price and it was covered. The other claims were not preventive and medical records were requested which is not out of the ordinary. I helped move things along with the clinic, as they were slow in getting the documentation back to Solidarity — it all made sense to me. Bottom line is that I paid my unshared amount (i.e. deductible) and Solidarity paid the rest. They negotiated a discount similar to rates paid by Health Insurance plans. Whenever I called Solidarity, my questions were answered. The transparency was pretty amazing to me. Call if you have questions. I like what I have seen with how this organization is being run. And… for the first time that I can remember, my “premium” didn’t go up on January 1st. Imagine that. For me… it is working. Yes, I am Catholic, and I appreciate that they base the mission is based on Catholic teachings and guidelines. A person, however, does not need to be Catholic to be a member of Solidarity.

I am a practicing catholic so don’t let the response time fool you. I submitted claims in December for preventive checkups I had in November and have yet to receive a payment and it is March. I have called them, texted them, emailed them and still nothing. They told me it was in que to pay on Jan. 11th and I still haven’t received my reimbursement.
Getting really frustrated and ready to switch to a different Healthshare.

I’ve spoken with a representative from Solidarity a number of times, and it would appear one doesn’t actually have to be Catholic to participate. There is a list of beliefs you must subscribe to, as with most health sharing ministries, but it is general enough that I would think most practicing Christians could, in good conscience, agree with them.

I’m confused how you came up with your 3 star review. You’re actually marking Solidarity down for having a Catholic focus? How is that a negative. Sure if you’re not Catholic you may want to consider it – but how is that a negative mark? Would you give the same mark to a ministry that caters to christians or more specifically baptists, or evangelicals?

Next you state “probably has long wait times”. Do you have anything to back this up? I suggest you contact the ministry and get some real info before making up a review so you can up the score of their competitor which you likely get commission from for people joining via your blog.